NPS Auto-Triage
Survey responses don't just get tallied — detractors get a recovery plan before they churn.
What this recipe does
- Classify each response as promoter, passive, or detractor
- Draft a tailored win-back email for detractors
- Alert the CS manager when scores fall below your threshold
- Log the response and sentiment to your CRM
How NPS Auto-Triage works, step by step
Attach this recipe to any form and every new submission runs through these steps automatically — no prompts to write, no workflow to maintain.
Classify the response
Each survey response is classified as a promoter, passive, or detractor based on score and sentiment in any open-text comments — not just the numeric rating alone.
Draft a win-back email
For every detractor, the agent drafts a personalized recovery email that acknowledges their specific feedback and offers a next step — ready for your CS team to review and send before the relationship cools further.
Alert your CS manager
When scores from a key account or segment fall below your defined threshold, the agent alerts the responsible CS manager immediately, instead of waiting for a weekly report to surface the trend.
Log to your CRM
Every response, score, and sentiment tag is logged against the customer's record in your CRM automatically, building a longitudinal view of satisfaction without manual data entry.
See it in action
One submission to a form with this recipe attached — here's what happens before a human even sees it.
How likely are you to recommend us?
NPS scale (0–10)
What's the main reason for your score?
Long text
Who NPS Auto-Triage is for
Customer success teams running regular NPS or CSAT surveys
Account managers who need early warning on at-risk accounts
Teams without a dedicated CS ops function to triage feedback manually
Frequently Asked Questions
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